Metro Ford Sucks!

Well the van saga continues...what happened was that Aaron was detailing the van and found rust starting on the drivers side door. Now, the van is not even two years old so that shouldn't happen we bought the rust protection so we thought we're covered...Well we are but we definitely have had to fight for it. We brought the van in for the service manager to inspect it and he agreed that there is rust there that shouldn't be so Ford Canada will fix it because it's a manufacturing defect. So, we thought they should give us a rental vehicle because they'll have the van on Friday until at least Monday. They thought about it and kepting talking to different department managers before giving us the executive decision that they will give us $13/day credit to put towards a $40/day car rental and eek...they mentioned a sub-compact. Come on Ford give me a break! We shelled out the extra $2000 for this "extra protection" and we get the shaft?!? Well, my mom would be so proud of me! I got out the fine print and we called the Ford Consumer Relations or whatever they're called and read to them the Extended Service Plan fine print which clearly states that warranty issues will include a rental or up to $35/day for 10 days to offset our out of pocket expense. They agreed with us that it's totally covered by warranty so Aaron had the distinct pleasure of calling Metro Ford and telling them what their Head Office said. I think besides the fact that Star Wars came out today, that was the highlight of Aaron's day!