I was unfolding the buggy today and noticed the front arm bar had a broken clip on it. I bought the buggy in August so it is still really new so I figured it would be covered under the warranty.
It probably took me a longer amount of time to google the company to get the phone number and write down the model number etc than the time I spent on the phone with the company.
Debbie is the Canadian rep at Foundations and she was fantastic. Just needed the model # and my address/phone number and a replacement arm bar will be sent to me tomorrow.
I just can't put a price on awesome customer service!
3 comments:
Awesome news! So nice of you to acknowledge fantastic service, such a rarity these days.
Totally!! Agreed. Cool buggy by the way. I have not seen the "new ride".
I agree, love good customer service!
Jenn
Post a Comment